Frequently Asked Questions

If you cannot find the answer to your question here, please call +61 426 221 909 and our friendly and helpful staff will be more than happy to answer your concerns.

There are two easy ways to place an order. First, you can inquire online by providing the necessary details and requirements. After receiving your inquiry, we will review it and get back to you with a formal quote. If you are satisfied with the quote and would like to proceed with the order, we will then organise it and send you an invoice.

Alternatively, you can take a more direct approach by visiting our retail store in person. Our friendly staff will assist you in selecting the items you need and guide you through the ordering process.

Yes, we can embroider personal items that you provide. To get started, contact us to discuss your project details. Let us know which specific items you have in mind and share any desired custom designs. This allows us to review materials ahead of time and advise if certain fabrics may pose embroidery challenges. Our goal is to be fully prepared to embroider your personal items exactly according to your vision. Discussing project specifics upfront ensures we can deliver your ideal results.

When it comes to embroidering logos or artwork, it is important that we receive high resolution artwork/logos. We accept files in any format.

We will need to digitize or redesign your logo into a format that our embroidery machines can understand and accurately reproduce during the embroidery process.

Yes, we can embroider company or brand logos, provided you own the rights or have permission to reproduce them. There is a one-time $80 logo setup fee to digitise and prepare the artwork files. Then, pricing starts at $10 per logo sew out, depending on size, stitch count, and order quantity. Logo setups typically take 1-5 business days based on urgency. Once the digitising is complete, orders can begin production.

For simple name or text embroidery, orders can be completed in as little as 2 hours. More complex designs with logos, artwork, or multiple elements take longer – up to 8 days – but rush service may be available. Contact us by phone or email so we can provide an accurate timeline and expedite urgent orders.

Certainly, we understand the importance of ensuring you are completely satisfied with the embroidery before we proceed with the full order. Once the setup fee has been paid, we will embroider a sample for your review and approval.

Yes, we offer graphic design services to recreate or produce new artwork for embroidery when needed. Our per-project design fees will be quoted upfront to recreate lost artwork or develop new custom designs. This allows us to bring your branding visions to life with minimal stress.

We take pride in catering to customers of all sizes. Whether you need a single item or a large bulk order, we are here to fulfill your requirements with the same level of dedication and attention to detail. No order is too small or too large for us to handle.

We have the expertise and capability to embroider a wide range of clothing items and fabric-based products, including apparel, hats, and accessories such as bags and towels.

Absolutely! We understand the need of businesses and organizations that require larger quantities of merchandise items. We are pleased to offer competitive bulk pricing. For such orders, we encourage you to contact us directly to discuss your specific requirements and inquire about our special pricing options. Our team will provide personalised quotes and ensure you receive the best possible pricing for your large order.

Payment terms for decoration-only orders: A 50% deposit is required prior to garment decoration. Full payment is due upon order collection.

Payment terms for garment supply orders: Full payment is required upfront.

Prior to collecting your order, we kindly request that full payment be made. Funds must be cleared into our account before pickup. It is essential to confirm the payment has been successfully processed to avoid any delays in receiving your garments.

We accept cash, bank transfers, and credit cards.

Best Embroidery guarantees to rectify any discrepancies in goods or decoration by either repairing or replacing them. In case the goods or decoration deviate substantially from the approved sample, the customer is entitled to a full refund of the amount paid (or any agreed-upon alternative amount). It is important to note that any applicable payment fees and charges, such as transaction fees, will be deducted from the refund. To initiate the repair, replacement, or refund process, the customer must return the items in their original received condition.

Once an order has been placed and the garments have entered the decoration process, we regret to inform you that it will not be possible to modify or cancel your order. This is because the decoration process begins promptly to ensure timely delivery.

However, if you need to make any changes or modifications to your order, we can only accommodate them if the decoration process has not yet started.

Our embroidery machines have the capability to embroider an area with maximum dimensions of 250 x 400mm. This means that for most designs, we can accommodate them within this size constraint. However, there are instances where the artwork exceeds this size. In such cases, we can still embroider the artwork by dividing it into two parts and embroidering each part separately. This allows us to cover a larger area while maintaining the integrity of the design.

Rest assured, our experienced team will carefully assess your artwork and determine the best approach to achieve the desired embroidery result.

To ensure the longevity and quality of embroidered garments, follow these recommendations:

Washing: Check the garment’s care label and wash inside out in cold water using a gentle cycle. Avoid harsh detergents or bleach to prevent fading or damage.

Drying: Air dry flat or hung to avoid direct sunlight. Do not tumble dry as the heat can harm embroidery.

Ironing: Iron inside out on low heat with a cloth over embroidery to protect from direct contact. Never iron directly on embroidery.

Storage: Keep embroidered garments in a cool, dry place out of sunlight. Avoid folding or wrinkling the embroidery.

Spot Cleaning: Gently dab stains with a mild detergent or remover. Do not vigorously rub embroidery.

Professional Cleaning: For heavily soiled garments, use a dry cleaner and inform them about the embroidery.

Following these care instructions will help maintain the quality and appearance of embroidered designs over time.

Once you place your order, we will provide you with a specific pick-up date indicating when your order will be ready for collection. We understand the importance of timely communication, so we will keep you updated throughout the process. In the event your order is ready earlier than expected, we will promptly notify you so you can collect it at your convenience.

In the rare case an unexpected delay occurs, we will also inform you promptly, providing an explanation and revised pick-up date. Our goal is to keep you informed every step of the way and ensure a smooth, transparent experience with your order.

Absolutely! We can ship your order to other states. However, it’s important to note that shipping times may vary depending on the destination. To ensure your order arrives on time, please allow sufficient time for shipping.