Shipping Information
Every Best Embroidery order is custom decorated in our Melbourne CBD workshop, so your delivery date has two parts: production time and shipping time. This page explains both, plus pickup, tracking and what to do if something goes wrong.
Production time
Production starts once you approve your proof and payment is received.
| Order type | Typical production time |
|---|---|
| Basic text embroidery | 3 business days |
| Logo embroidery and custom patches | 6-8 business days |
| HTV and DTF printing | 6-8 business days |
| Large or multi-decoration orders | Quoted individually |
New logos require digitising before production, which is included in the logo turnaround above. If you have a deadline, tell us before ordering and we will confirm in writing whether we can meet it.
Shipping options and costs
We ship Australia-wide at a flat rate per order, regardless of size or destination. Given the flat rate, shipping is most economical on bulk orders; for small jobs, consider free pickup or contacting us directly (see below).
| Service | Estimated transit time | Cost |
|---|---|---|
| Standard shipping | 2-8 business days depending on destination | $32.89 flat rate |
| Express shipping | 1-3 business days within the Express Post network | $54.89 flat rate |
Transit times are estimates provided by our carriers and start from the day your order is dispatched, not the day you place it. Express Post next-business-day delivery applies only within Australia Post's Express network; rural and remote addresses may take longer.
Free local pickup
Skip shipping entirely. Collect your order from our store in the Melbourne CBD:
Shop 4/500 Collins St, Melbourne VIC 3000 Monday to Friday, 9am to 4:30pm.
Select "Pickup" at checkout and we will email you when your order is ready.
Small orders
Our online store is built for standard and bulk orders. We do take on small jobs (a few garments, a single cap, one-off patches), but we handle them directly rather than through the online checkout. Email info@bestembroidery.com.au, call (03) 4328 5343 or message us on WhatsApp at 0426 221 909 with what you need and we will quote it for you.
Tracking your order
Every shipped order includes a tracking number, emailed to you at dispatch. If your tracking has not updated for several days, contact the carrier first with your tracking number, then reach out to us at info@bestembroidery.com.au if you need help.
Delivery addresses
Check your delivery address carefully at checkout. We are not responsible for orders sent to an incorrect address you provided. If a parcel is returned to us as undeliverable, we will contact you; re-delivery is charged at the standard shipping rate.
Orders requiring a signature that cannot be delivered will be carded to your local post office or depot for collection.
Delays, lost and damaged parcels
We guarantee our production timeframes, but once your order is with the carrier, delivery performance is outside our control. If we dispatched your order on time and the carrier delivers late, we cannot refund the order; if you paid for Express Post and it arrived outside the Express network guarantee, contact us and we will pursue a shipping cost refund on your behalf.
If your parcel arrives damaged or does not arrive at all:
- Keep all packaging (for damage claims).
- Email info@bestembroidery.com.au with your order number, tracking number and photos if applicable.
- We will lodge an investigation with the carrier and arrange a replacement or refund if the parcel is confirmed lost or damaged in transit.
Nothing on this page limits your rights under the Australian Consumer Law.
Questions?
Email info@bestembroidery.com.au, call (03) 4328 5343, or message us on WhatsApp at 0426 221 909. Monday to Friday, 9am to 4:30pm AEST.